Welcome to the Virtual Bead Board support page! This is your one-stop resource for getting help with the app, reporting issues, and requesting new features.

📱 About Virtual Bead Board

Virtual Bead Board is an iOS app that helps jewelry designers and enthusiasts create, visualize, and manage their bead designs. The app features:

3D Bead Board Design: Create beautiful jewelry designs with a virtual bead board

AR TryOn: See how your designs look with augmented reality

Inventory Management: Track your bead and jewelry component inventory

Design Sharing: Save and share your creations

Offline Functionality: Works without internet connection

🆘 Getting Help

Quick Start

1. First Time Users: Go to Settings → Help & Tutorials for guided tutorials

2. User Guide: Access Settings → User Guide for comprehensive documentation

3. About Section: Visit Settings → About Virtual Bead Board for app information

Common Issues & Solutions

App Won't Launch

Solution: Restart your device and try again

Check: Ensure you're running iOS 16.0 or later

Storage: Make sure you have at least 100MB free space

AR Features Not Working

Check: Ensure your device supports ARKit iPhone 6s or later

Lighting: Use the app in welllit environments

Surface: Point camera at a flat, textured surface

Permissions: Grant camera access when prompted

Designs Not Saving

Storage: Check available device storage

Permissions: Ensure app has storage permissions

Restart: Close and reopen the app

iCloud: Check iCloud sync settings if using cloud storage

Inventory Issues

Database: Go to Settings → Reset Database this will clear all data

Sync: Check iCloud sync status in Settings

Backup: Export your data before making changes

Performance Issues

Memory: Close other apps to free up memory

Storage: Clear app cache in Settings

Restart: Force close and restart the app

Update: Ensure you're running the latest version

🐛 Reporting Issues

Before Reporting

1. Check this FAQ for common solutions

2. Update the app to the latest version

3. Restart your device and try again

4. Check device compatibility iOS 16.0+, ARKit support

How to Report a Bug

When reporting an issue, please include:

1. Device Information:

iPhone model e.g., iPhone 14 Pro

iOS version e.g., iOS 17.2

App version found in Settings → About

2. Issue Description:

What you were trying to do

What actually happened

Steps to reproduce the issue

Screenshots or screen recordings if applicable

3. Additional Details:

When the issue started

How often it occurs

Any error messages

Issue Categories

Use these labels when creating issues:

🐛 Bug Report: Something isn't working as expected

✨ Feature Request: Suggest a new feature or improvement

📚 Documentation: Help improve our documentation

❓ Question: General questions about the app

🔧 Technical: Technical implementation details

💡 Feature Requests

We love hearing your ideas! When suggesting new features:

1. Check existing issues to avoid duplicates

2. Describe the problem you're trying to solve

3. Explain your proposed solution

4. Consider the impact on other users

5. Provide use cases and examples

Popular Feature Requests

Additional bead shapes and materials

More AR tryon options

Design templates and presets

Export to other formats

Collaboration features

Advanced inventory analytics

📞 Contact Information

Developer:

Name: Kimberly Beeler

Email: vvb.ar@yahoo.com

Response Time: Usually within 24-48 hours

Support Channels

1. Email: For private matters or account issues

3. App Store Reviews: For general feedback we read all reviews!

📋 System Requirements

Minimum Requirements

iOS: 18.0 or later

Device: iPhone SE Second Generation or later

Storage: 100MB available space

Camera: Required for AR features

ARKit: Required for tryon features

Recommended

iOS: Latest version

Device: iPhone 12 or later

Storage: 500MB+ available space

iCloud: For data sync and backup

🔒 Privacy & Security

Data Storage

All data is stored locally on your device

Optional iCloud sync uses your personal iCloud account

No data is sent to external servers

No user tracking or analytics

Permissions

Camera: Only for AR tryon features

Photos: Only when you explicitly select photos

iCloud: Only for optional data sync

Privacy

🚀 App Store Information

App Name: Virtual Bead Board

Category: Productivity

Price: $14.99

InApp Purchases: None

Age Rating: 4+ All Ages

📝 Changelog

Recent Updates

v1.0.0: Initial release with core features

v1.0.1: Bug fixes and performance improvements

v1.0.2: Enhanced AR tryon experience

Upcoming Features

Additional bead materials and shapes

Design templates

Performance optimizations

Thank you for using Virtual Bead Board! 🎨✨

Last updated: September 2025